Ramy Kato
Vice President
Chief Customer Officer
Ramy Abdel-Fattah Kato joined Telecom Egypt in December 2023 as Chief Customer Officer to spearhead the company’s customer-centric goals. Kato has over 26 years of experience in managing companies with large scale operations in various industries in the EMEA region, including telecommunications, financial services, e-commerce, digital payments, business process outsourcing, and energy. His expertise includes local and expatriate startup operations, scaling operations, digital transformation, and achieving operational efficiencies.
From March 2020 until December 2023, Kato was Head of Care & Egypt Center at Vodafone Intelligent Solutions (VOIS), where he achieved several milestones including, developing the VOIS employer branding in Egypt, leading the Care transformation across VOIS to build the future of care operations, and overseeing Care operations across Europe, Egypt, and India with over 8000 FTE. From October 2018 to February 2020, he was the General Manager of Global Finance, a subsidiary of Global Leasing Company providing financial services in the Egyptian Market. In September 2016, Kato held the position of Vice President of Careem Care in Dubai before taking on the role of Managing Director of Careem, Egypt, a ride-hailing startup that offers services in 19 MENA countries. Before joining Careem, Kato's professional journey led him to the position of Chief Executive Officer of Xceed, the leading business process outsourcing company in Egypt and North Africa, and a wholly owned subsidiary of Telecom Egypt.
Kato holds a bachelor's degree in economics from the American University in Cairo and an Executive MBA from Rennes School of Business in France.