Elhossaini Adel was appointed as Vice President - Chief Regional Affairs Officer in October 2023, having served as Vice President of Customer Care since October 2021.

Prior to this role, Adel was the acting Customer Care Vice President since 2019. During this time, he was in charge of standardizing call center processes and introducing new methodologies to enhance sales support, customer service, and secure multiple revenue streams. Concurrently, he was the Project Manager of one of the company's major investment projects, 'Internet of Egypt', which involved accelerating Capex spending to reach 90% of the population with Fiber to the curb from 2019 to 2020. He played an instrumental role in managing the execution of the project, which improved fixed broadband services in terms of speed and quality nation-wide and set the ground for the release of new products to the market.

Beginning his corporate career in Telecom Egypt in 2007 as Operations General Manager, Adel held several managerial positions over the course of 14 years in the fields of transmission network operations and regional affairs. He was responsible for developing and managing network expansions while overseeing operational support to ensure proper network operations and reachability.

Adel holds a Bachelor’s degree in Electronic Engineering from Menofia University and a Master of Business Administration from The Arab Academy of Science, Technology & Maritime Transport.