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Prepaid Landline subscribers

1-What is meant by consumer landline prepaid bundles?

Prepaid bundle is a payment method which provides you the control on your landline; Renewing the main plan, subscribe in more add-ons to make any types of calls and enjoy other benefits when recharging your balance. In case of the bundle’s minutes are consumed, you will not be able to make any calls until charging your account

2- How can the subscriber renew the main plan?

The subscriber can renew his/her main plan through the following channels:

  • My WE App
  • WE Website https://my.te.eg
  • WE Pay Wallet
  • WE Stores
  • E- payment channels" Fawry,, Masary, Sadad, Bee, Momken, , Khadamaty …etc

3- what are the benefits of balance existence in the subscriber’s account?

The subscriber can use his/her balance in the following:

  • Main plan renewal/ early renewal.
  • Subscription in Add-ons.
  • Bundles upgrade & downgrade.
  • Subscription in VAS
  • Making calls out of the bundle
  • Payment of annual stamp tax with EGP 8 (Deducted in January each year from your balance.
  • Etc.…

In case there is a sufficient balance in the subscriber’s account, bundle will be renewed automatically in renewal date.

4- what are the available recharge channels?

The subscriber can recharge his/her account via one of the following payment channels:

  • WE Website https://my.te.eg via bank card.
  • My WE App www.te.eg/App via bank card.
  • WE Stores
  • E–payment channels" Fawry,, Masary, Sadad, Bee, Momken, , Khadamaty …etc.

*Considering that 14% VAT value will be deducted from the recharging amount.

Example :

  1. Recharging amount EGP 100
    • VAT 14% ( EGP 12.3)
    • Actual balance ( EGP 87.7)
  2. In case of WE Ardy 35 / Quarter renewal: (that contains 1500 local, national, in addition to caller ID & follow me services per 3 months)
    • Quarter subscription fee = EGP 105
    • VAT 14 % = EGP 14.70
    • Total amount including tax = EGP 119.7
    • The recharging amount should be ≃ EGP 120.
  3. In case of WE Ardy 45 / Quarter renewal: (that contains 10,500 local, national and WE mobile minutes in addition to caller ID & follow me services per 3 months, considering that 14% VAT& 8% table tax values will be deducted)
    • Quarter subscription fee = EGP 135
    • VAT 14 % + 8 % table tax = EGP 20.27
    • Total amount including tax = EGP 155.27
    • The recharging amount should be ≃ EGP 156.
  4. In case of WE Ardy 75 / Quarter renewal: (that contains 10,500 local, national and WE mobile minutes in addition to 750 other mobile operators minutes, caller ID & follow me services per 3 months, considering that 14% VAT& 8% table tax values will be deducted)
    • Quarter subscription fee = EGP 225
    • VAT 14 % + 8 % table tax = EGP 41.08
    • Total amount including tax = EGP 266.08
    • The recharging amount should be ≃ EGP 267.

    Reminder SMSs will be sent to the subscriber’s contact number two days prior to his/her renewal date & also in renewal date.The subscriber can know his/her renewal date via my.te.eg or My WE.

5- What will happen in case of bundles non-renewal?

In case the balance is insufficient to renew the main plan bundle in due date, landline will be transferred into receiving only for 3 days, and in case the subscriber didn’t renew his/her main plan bundle, the landline will be suspended in the 4th day and Fixed internet service will be affected.

6- How can the subscriber make calls in case main bundles minutes ran out before renewal date?

The subscriber can use one of the following alternatives:

 

  • Main bundle early renewal:

    Renewing the main bundle early before bundle renewal date and renewal date will be changed to be early renewal date.

  • Subscription to Extra WE add-ons (one time or recurring):
    Add‑on Name Extra WE fixed 10 Extra WE fixed 20 Extra WE Mobile 5 Extra Mobile 15 Extra Mobile 25
    Description (250 mins) On‑net calls (700 mins) On‑net calls (100 mins) On‑net Mobile (125 mins) All mobile lines (Off‑net) (225 mins) All mobile lines (Off‑net)
    Monthly Fee (EGP) 10 20 5 15 25
    Tax 14% 14% 23.12% 23.12% 23.12%
    Monthly Fee including tax (EGP) 11.50 23 6.50 19 31
     

    *Extra WE add-ons are valid for 30 days.

  • Charging with out-of-the-bundle tariff is as follows:
    • In case the bundle’s minutes are consumed & neither early renewal nor Add-ons subscription is done via subscriber, he /she can use available balance in his/ her account or recharge their balance to be able to make calls &will be charged with out-of-the-bundle tariff.
      Call type Price / Minute
      Local, national, fixed to WE mobile 3 pts + 10 pts (call set up)
      WE landline to other Mobile Operators
      WE landline to other Fixed Virtual Operators      		 14 pts + 10 pts (call set up)
    • In case of consuming out of bundle minutes from landline into mobile, the minutes tariff will be deducted from balance in addition to 8 % table tax.
    • Example:
      In the case of making mobile calls to other operators (off- net call) for one minute, 26 pts. Will be deducted from balance (10 pts. call set up + 14 pts./ minute+ 2 pts. table tax).

7- How can the subscriber follow up his/her balance &consumption?

The subscriber can follow up his/her remaining balance, bundle’s minutes consumption and extra add-ons via My WE, my.te.eg or 111. The subscriber will receive SMS when main bundles consumption becomes 90%, and he/she can recharge an additional balance at any time.

8- How can the subscriber upgrade or downgrade his/her bundle?

  • The subscriber can upgrade or downgrade his/her bundle at any time via any WE store, My WE, my.te.eg or 111.
  • Be sure that the balance is sufficient to meet bundle’s renewal fee.
  • Requesting bundle upgrade or downgrade must be one day only before renewal date to avoid losing any remaining current bundle minutes

Example:

  • The subscriber in WE Ardy 35 quarterly with renewal date 1st of January who requests to upgrade to WE Ardy 45 quarterly should recharge his/her balance before 1st January with EGP 156 to upgrade before bundle’s renewal date.
  • Date of renewal will be changed to be the same day of upgrade /downgrade.
Postpaid Landline subscribers

1- What are the bill payment dates?

Bill Issue Receiving Only Suspension
Service will be valid for outgoing & incoming calls for 20 days from bill issued Service will be receiving only for 5 days Service will be suspended and fixed internet will be affected
Grace period will be from 1st of Jan. till 20th of Jan. 21st of Jan. till 25th of Jan. From 26th of Jan. service will be suspended and fixed internet will be affected

2- What are the available bill payment channels?

The subscriber can pay his/her bill through various payment channels as below:

  • My WE App www.te.eg/App via bank card.
  • WE Website https://my.te.eg via bank card.
  • WE Pay Wallet
  • WE Stores
  • E – Payment channels" Fawry,, Masary, Sadad, Bee, Momken, , Khadamaty …etc.

3- What is the out-of-bundle tariff?


Call type Price / Minute
Local, national, fixed to WE mobile 3 pts + 10 pts (call set up)
WE landline to other Mobile Operators
WE landline to other Fixed Virtual Operators		 14 pts + 10 pts (call set up)

4- How can the subscriber follow up his/her consumption?

The subscriber can follow up his/her bundle’s minutes consumption and extra add-ons via My WE, my.te.eg or 111. The subscriber will receive SMS when main bundles consumption becomes 90%.

5- How can the subscriber upgrade or downgrade his/her bundle?

  • The subscriber can upgrade/ downgrade his/her bundle at any time via any WE store, My WE, my.te.eg or 111
  • The new main bundle subscription fee and minutes will be prorated based upon upgraded/ downgraded date.

Example:

  • The subscriber in WE Ardy 35 monthly with renewal date 1st of January who requests to upgrade your bundle to WE Ardy 45 monthly in 15th of Jan will enjoy the remaining minutes form WE Ardy 35 if any and get 1,750 minutes only from WE Ardy 45 as prorated minutes.
  • The subscriber will be charged with full value of WE Ardy 35 subscription fee (EGP 40) + prorated value of WE Ardy 45 subscription fee (EGP 26) and the total amount will be EGP 66

6- How can the subscriber request home landline bill installment

  • The subscriber can request bill installment (bill amount more than EGP 1,000) through WE stores only.
  • The subscriber should pay at least 25% of total bill as down payment.
  • After checking eligibility and getting the required approval, call center will call eligible subscriber to inform him/her with his/her installment plan.
  • The installment value will be the remaining amount after deducting the down payment divided into equal installments
  • Admin fee & admin fee VAT will be applied per each installment.
General FAQ

1- How can the subscriber manage his/her landline?

  • The subscriber can manage his/her landline via registering on my.te.eg or downloading My WE app.
  • When calling 111, it is preferred to call via landline to get better service.

2- What are the contracting procedures &required documents to get a new landline?

  • You can fill in a new landline request for EGP 50 including taxes (attached with a copy of valid national ID (front & back side) and building ownership contract or an apartment lease or a utility services receipt: electricity, gas, or water and contracting procedure will be completed in case technical feasibility is available.
  • You can complete the contracting procedures via one of the following alternatives:
    • Visiting one of WE stores.
    • Customer side (landline delivery with extra fee EGP 250 without tax)

3- What are the available channels to request a new landline?

  • https://my.te.eg
  • My WE app
  • WE Website www.te.eg
  • WE stores
  • Call Center 111

4- What are the required procedures of landline ownership transfer?

Landline ownership can now be transferred to another person, provided that both parties (transferor and transferee) attend WE store.
The administrative fees are only EGP 50 (fee doesn’t include tax & stamp).

5- What are the available channels to request ownership transfer?

Through WE stores only.

6- What are the procedures to request ownership transfer?

The transferor and transferee must fill in landline ownership transfer form and provide a copy of their IDs.

Note: All dues on the landline (including installments, bills, and unpaid consumption) must be paid before the transfer can be proceed.

Terms and conditions:

  • Landline ownership transfer is available, when both parties (the transferor and the transferee) attend, and all dues on the landline (including installments, bills, and unpaid consumption) must be paid before the transfer can be proceed.
  • Postpaid subscriber can keep his/her financial current balance and not transfer it to the new subscriber, but he/she cannot keep the unused minutes if he/she doesn’t want to transfer them to the new subscriber.
  • Prepaid subscriber will not be able to keep either the money or the unused minutes if he doesn’t want to transfer them to the new subscriber.

7- What are the procedures to change Landline number?

Changing landline number is available through WE stores with administrative fees EGP 50 only (excluding tax & stamp).

8- What are the procedures to transfer landline (in the same building/ other building)?

  • Landline can be transferred within the same building & same number with EGP 100 (excluding tax & stamp).
  • Landline can be transferred to another building according to technical feasibility with EGP 200 (excluding tax & stamp)