Mohamed Eltouny was appointed Vice President and Chief Consumer Officer of Telecom Egypt on January 2026, bringing more than 20 years of leadership experience in the telecommunications industry across the Middle East, Africa, and Europe.

Throughout his career, Eltouny has led large commercial organizations and driven sustainable growth through strategies focused on customer experience, digital transformation, and commercial excellence. He has a proven track record in strengthening market position, expanding digital and retail channels, and delivering improved customer satisfaction and business performance.

Before joining Telecom Egypt, he served as Chief Fixed Broadband Officer at Orange Egypt, where he led broad commercial and digital initiatives that enhanced the company’s market standing and significantly improved customer experience. He previously held senior leadership roles at Zain KSA, Orascom Telecom Algeria (Djezzy), Etisalat Misr, Mobily KSA, and Vodafone Egypt, gaining extensive experience in customer operations, marketing transformation, and organizational development.

Eltouny holds an MBA in Global Business Management from ESLSCA University (Egypt/France) and a Bachelor’s degree in English Language and Literature from Cairo University.