• A copy of the personal ID of the owner of the line (in the case of phone heirs, a copy of a direct heir card is required
• For foreign customers, (a copy of the owner's personal ID, a copy of the passport, and a copy of the apartment rental contract)
• In case that the customer is a renter (a copy of rental contract and a copy of the contractor’s personal ID)
• In case the phone line is new, the customer must bring a copy of the contract.

WE SPACE offers you a variety of packages and speeds up to 500Mbps according to your line eligibility.

Max+ package from WE SPACE is the biggest available quota now, up to 1 TB and speed up to 500Mbps.

You can renew your WE SPACE fixed internet package through your account by recharging it with balance any time, through My WE APP, or our website, Fawry, Masary, Aman, Sadad, Momken, Khadamaty, Bee, or the customer care 111 ,if there is enough balance in your account and at all WE Stores .
14% VAT will be applied on the recharged amount so, If your package is super 140 GB and its fees is 210 EGP, so you must recharge with 239.4 L.E at least to renew your package successfully.

Your main plan will be renewed automatically in case of having enough balance, also you can buy any top-ups or change your main plan as well as buy any of the available add-ons, through My WE APP, or our website, and the customer care 111, if there is balance in your account.

You can change your main plan through My WE APP, or our website, Fawry, Masary, Aman, Sadad, Momken, Khadamaty, Bee, or the customer care 111 ,if there is enough balance in your account and at all WE Stores.
Just make sure from having sufficient balance for your new main plan, in addition to 14 % VAT, and change to the new main plan just before the renewal date of your current main pla

You can monitor your consumption through My WE APP, our website, or customer care on 111.
You will be notified by receiving SMS on your mobile upon consuming from your main quota.

You can early renew your main plan through My WE APP,or our website, and all WE Stores before the date of renewal, and you will continue on the new package for 30 days from the renewal date.
Also you can recharge any top-ups, one time or make it auto renewal subscription every 30 days through all our channels mentioned above.

The available router now is PREMIUM router.
Payment methods:

• Cash payment : 1500EGP subject to 14 % VAT.
• Monthly payment : 50EGP subject to 14 % VAT.
• Installment plans : NATIONAL BANK OF EGYPT & BANQUE MISR card holders can choose the 6 or 12 months installment plan with no interest.

Yes, you can know your current main plan and consumption through My WE APP, and the customer care 111.

If your line is suspended due to non-payment, you can use your fixed internet line with its original speed by adding extra 5 GB for 10 EGP (VAT excluded) with 2 days validity. The amount will be deducted once you recharge your balance.

Yes for all WE SPACE customers, there are two packages from level up for PlayStation, where you can enjoy a special gaming quota only without consuming from the main plan and its auto renewed.

Yes, for all WE SPACE customers, there is a Level Up gaming bundle add-on ‘GAME ON’. It allows you to play all your favorite games through X-box, mobile/ tablet devices and PC without consuming from the main plan.

For games usage like PUBG, Call of duty, Fortnite, XBOX games, Gameloft games, League of legends and many others.